Insurance Provider Standards

Insurance quote requests should be handled accurately, respectfully, and in compliance with applicable licensing and consumer-protection rules.

Baseline expectations

• Identify the legal insurance agency, carrier, or producer involved in the follow-up.
• Maintain applicable insurance licenses and appointments for the requested state and product.
• Explain that an SR-22 is an insurer-filed certificate rather than a separate policy.
• Represent eligibility, premiums, coverage, and filing timing honestly.
• Honor consent, privacy, and do-not-contact requests.
• Never guarantee license reinstatement, a particular rate, or acceptance by a state agency.

Driver verification

Before buying, verify the provider through the relevant state insurance department, review the insurer and policy details, and confirm which state must receive the filing.